Shipping policy

Shipping Policy

Last Updated:20/06/2026

Thank you for shopping with GRX STORE. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

United Kingdom: 2–5 business days
Europe: 5–10 business days
International: 7–20 business days

Please note that delivery estimates are provided as guidelines and are not guaranteed.

Shipment Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Tracking updates may take 24–48 hours to appear after the carrier receives the package.

Customs, Duties and Taxes

For international orders, customers are responsible for any customs duties, import taxes, or fees imposed by their country's customs authorities.

[Store Name] is not responsible for delays caused by customs clearance procedures.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has not yet been dispatched, please contact us immediately. We cannot guarantee address changes once an order has been processed.

Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the delivery date.

While we will assist in resolving shipping issues with the carrier, GRX STORE is not responsible for packages that are confirmed as delivered by the shipping carrier.